If you are a HSBC internet banking client and at the same time a fan of Mozilla Firefox browser, too bad because you will have to use Internet Explorer each time you carry out online transactions.
That is what happen to me recently when I book AirAsia flights for my mid-year trip back to my homestate in Sabah on Borneo Island.
At first I didn’t know about the issue HSBC has with Firefox and went on to go through the process of booking the flights, seat numbers and so on. When the time came to process the payment, I entered my credit card number and clicked on the payment button.
After several anxious seconds — for some reasons, I am always nervous every time I carry out an online transaction — a notification came on screen saying that the payment could not be processed because HSBC did not support the browser I was using.
I thought there was something wrong with my Firefox but a quick search online showed that there was indeed an issue between HSBC and Firefox. So much for Firefox’s safest browser tagline.
I was forced to repeat the whole process again on IE and this time, it went without a glitch.
Link to this page
{ 4 comments… read them below or add one }
Jaxons, I have both so I assumed that there should be no problem.
Thank you very much indeed for picking my postings in your new portal.
Its Kaamatan time – no plan to have fun
JB, Happy Kaamatan time and have fun… and moderate lihing
What a bummer. I faced the same problem as you did. I actually did not know what to do and google my problem and found your blog. Thanks for the info.
I wonder why the bank trusts Internet Explorer more than Firefox.